1. Who We Are

This Privacy Policy explains how Aurvia Jewellery Advisory Private Limited ("Aurvia", "we", "us") collects, uses and protects personal information when you visit our website or contact us. We are a jewellery retail advisory firm based in Hyderabad, Telangana, India.

2. Information We Collect

We collect only the information needed to respond to you and provide our services:

Information you give us: your name, email address, phone or WhatsApp number, store name, city and any message you send through our contact, store registration or other forms.
Store registration details: store address, GST number, years in business and number of stores, when you apply for Aurvia certification.
Technical information: basic data such as browser type, device, pages visited and approximate location, collected through cookies and analytics tools (see our Cookie Policy).

3. How We Use Your Information

To respond to your enquiries and book consultations.
To process certification applications and list certified stores in our public directory (only the store details you agree to publish).
To send you information about our services, events and insights, where you have agreed to receive it.
To improve our website and services.
To meet legal and regulatory obligations.

4. Legal Basis and Consent

We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them. Where we rely on your consent, you may withdraw it at any time by contacting us.

5. Sharing Your Information

We do not sell your personal information. We share it only:

With service providers who help us run our website, email and communication tools, under confidentiality obligations.
In the public certified jewellers directory, for store details you have agreed to publish.
When required by law, court order or a government authority.

6. Client Business Data

Business information shared with us during consulting engagements (such as sales, stock and financial data) is treated as confidential, used only to advise that client, and handled as set out in our engagement agreement.

7. Data Retention

We keep personal information only as long as needed for the purposes above or as required by law. [State your retention period, e.g. enquiries are retained for up to X years.]

8. Data Security

We use reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure.

9. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, withdraw consent, or raise a grievance by contacting us using the details below.

10. Grievance Officer and Contact

Grievance Officer: [Name], [Designation].

Aurvia Jewellery Advisory Private Limited, [Registered Office Address], Hyderabad, Telangana [PIN Code]. Email: [privacy@yourdomain.com]. Phone: [+91 XXXXX XXXXX].

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated.